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Terms of Service

Last updated: 28 September 2026

These Terms of Service (the “Terms”) govern your access to and use of the ARC Safety Platform software and related services (the “Service”), operated by ARC Safety Platform (Pty) Ltd, a company registered in the Republic of South Africa (“we”, “us”, “our”). By creating an account or using the Service, you agree to these Terms.

1. What the Service is

ARC Safety Platform is a software tool that helps construction health and safety consultants conduct site inspections and file audits, manage non-conformances, and produce compliance reports. The Service is a tool only. We are not a health and safety consultancy, we do not provide safety, legal or professional advice, and we are not a party to any inspection, audit, report, certificate or non-conformance record you create. You remain solely responsible for your professional judgement and for the accuracy, completeness and legality of the records you produce.

2. Eligibility and accounts

  • The Service is intended for business use by competent safety practitioners and their organisations.
  • You must provide accurate account information and keep it up to date.
  • You are responsible for keeping your login credentials confidential and for all activity under your account.
  • You must notify us promptly of any unauthorised use of your account.

3. Acceptable use

You agree not to misuse the Service. In particular, you will not: use it unlawfully or to create false or misleading records; attempt to gain unauthorised access to the Service or other organisations’ data; interfere with or disrupt the Service; reverse engineer or copy the platform; or resell or sub-license access without our written consent.

4. Subscriptions, billing and payment

  • The Service is provided on a subscription basis. Subscription plans and any usage-based charges (such as per-report fees) are described on our plans page or in your order.
  • Fees are quoted and charged in South African Rand (ZAR) and are billed in advance for each billing period unless stated otherwise.
  • Payments are processed by our third-party payment provider, Paystack. We do not store your full card details.
  • Unless cancelled, subscriptions renew automatically for successive billing periods, and you authorise us (through our payment provider) to charge your payment method for each renewal.
  • We may change our fees. We will give reasonable advance notice of any price change, which will take effect from your next billing period.
  • New sign-ups begin with a trial period. At sign-up we verify your card with a small refundable charge; no subscription fee is charged until the trial ends. Your account converts automatically to a paid subscription when the trial ends, and we will email you in advance of that first charge. If a renewal charge fails, we retry it once a few days later; if the retry also fails, your account is placed into view-only mode (existing records remain visible and downloadable, but nothing new can be created) until payment succeeds, at which point full access resumes automatically. The exact timing is set out in our Refund & Cancellation Policy.

5. Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current paid billing period; you retain access until then, and your subscription will not renew thereafter. Refunds, where applicable, are governed by our Refund Policy. When your account is cancelled or closed, your organisation’s data is retained and, in time, deleted in line with the retention period described in our Privacy Policy.

6. Your data and content

You retain ownership of the data and content you enter into the Service (including site details, findings, photographs and reports). You grant us the limited right to host, process and transmit that content solely to provide the Service to you. You are responsible for ensuring you have the right to upload the content and that it is accurate and lawful. Our handling of personal information is described in our Privacy Policy.

7. Our intellectual property

The Service, including its software, design, checklists, templates and branding, is owned by us or our licensors and is protected by law. These Terms do not transfer any of our intellectual property to you.

8. Availability and disclaimers

We work to keep the Service available and reliable, but it is provided “as is” and “as available” without warranties of any kind, to the extent permitted by law. We do not warrant that the Service will be uninterrupted or error-free, or that any report it helps produce satisfies a particular legal or regulatory requirement — that determination remains the responsibility of the practitioner.

9. Limitation of liability

To the maximum extent permitted by law, and except for liability that cannot be excluded under the Consumer Protection Act 68 of 2008 or other applicable law, our total liability to you for any claim arising out of or relating to the Service is limited to the fees you paid to us for the Service in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect, incidental or consequential loss, or for loss arising from the content of any report or from your reliance on the Service in place of your own professional judgement.

10. Indemnity

You agree to indemnify us against claims, losses and costs arising from your breach of these Terms, your misuse of the Service, or the content of the records you create.

11. Suspension and termination

We may suspend or terminate access if you materially breach these Terms, fail to pay fees when due, or use the Service in a way that risks harm to the Service or other users. On termination, your right to use the Service ends. We will make your data available for export for a reasonable period where practicable.

12. Changes to these Terms

We may update these Terms from time to time. If we make a material change we will take reasonable steps to notify you. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction over any dispute, without affecting any mandatory rights you have under applicable consumer law.

14. Contact

Questions about these Terms? Contact us at ai@riskconsultants.biz.